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Privacy Policy

Last Updated: October 2025

1. Introduction

Deluge Doctors Restoration (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://delugedoctors.com, submit a service request, or communicate with us through other channels.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and other contact details.
  • Service Details: Type of restoration service requested (water, fire, storm, or mold), photos or files you upload, and related property details.
  • Automatic Data: IP address, browser type, pages visited, and referral URLs collected via cookies and analytics tools.
  • Communication Data: Messages, calls, or text communications you send to us through our contact forms, phone numbers, or SMS campaigns.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and provide estimates.
  • Communicate about scheduled appointments, updates, or emergencies.
  • Process payments and coordinate with insurance providers (when applicable).
  • Send service-related notifications and promotional messages (only with your consent).
  • Improve our website, services, and customer experience.

4. SMS & Email Communications

By submitting your phone number or email through our website, you agree to receive service-related messages (such as confirmations, reminders, and updates).
If you also opt-in to marketing, you may receive promotional messages about offers or services.

  • Message frequency varies.
  • Message & data rates may apply.
  • Reply STOP to unsubscribe or HELP for assistance.

5. Information Sharing

We do not sell, trade, or rent your personal information.
We may share limited data with:

  • Service partners assisting with restoration or logistics.
  • Insurance companies (only when necessary to handle claims).
  • Legal authorities if required by law or to protect our rights.

6. Data Protection

We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. While we strive for 100% security, no method of transmission over the internet is completely secure.

7. Cookies and Tracking

Our website uses cookies to enhance user experience, track performance, and analyze visitor activity. You may disable cookies through your browser settings.

8. Your Rights

You can request access, correction, or deletion of your personal data by contacting us at:
📧 FastResponse@delugedoctors.com
📞 (786) 617-5264

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal information, please contact:
Deluge Doctors Restoration
6800 SW 40th St APT 179
Miami, FL 33155
📧 FastResponse@delugedoctors.com
📞 (786) 617-5264